Our Story
How a villa owner and a cleaner discovered they were solving two sides of the same problem
Villa life in Alicante
We live in a 4-bedroom villa with large outside areas — terraces, a pool, gardens. It's the kind of home that's common across the Costa Blanca. Ours isn't a holiday home that sits empty most of the year. We're here about 10 months, and we go elsewhere for our holidays.
That means we need regular, reliable cleaning. Not just the occasional pre-arrival deep clean, but ongoing maintenance of a property with a lot of outdoor space that collects dust, leaves, and the general chaos of Spanish sunshine.
Meeting Clara
Like most villa owners, we'd tried the usual routes. Facebook groups where you never really knew who you were getting. Agencies that sent different people every time. Friends of friends who were "usually reliable" but somehow never when it mattered.
Then we met Clara. She was brilliant — thorough, reliable, and took genuine pride in her work. Finally, we had someone we could depend on.
But as we got to know each other, we realised she was facing challenges too.
Clara's perspective
The cleaner's side of the story
We speak mainly English. Clara speaks Portuguese and Spanish. While we managed with gestures and Google Translate, it wasn't ideal. Instructions got lost, small details were missed, and there was always that slight uncertainty on both sides.
But the bigger issue was backup. When Clara was sick, or her car broke down, or she had a family emergency — she had no easy way to find cover. She'd be stressed trying to contact clients, often in a language she wasn't comfortable with, while also dealing with whatever had come up.
She had other cleaners she trusted, colleagues who wanted more work, but no simple way to hand over a job when she needed to. The whole system depended on her being available, every single time.
That's when Clara said something that stuck: "We need this platform as much as the owners do." So we decided to build it together.
What we're building together
VillaCare isn't just another cleaning marketplace. It's built by both an owner and a cleaner — which means we're solving real problems from both sides. Clara brings the cleaner perspective: what actually makes the job easier, how teams should work, what cleaners really need. We bring the owner view: the anxiety of remote management, the communication gaps, the need for reliability.
Teams that cover each other
Cleaners can form teams with colleagues they trust. When someone needs cover — sick day, car trouble, holiday — their team sees the job first and can pick it up instantly. No more frantic WhatsApp messages. No more letting clients down. Your regular cleaner stays in the loop, but you're never left without service.
Messages in your language
Write in English, German, French, Dutch, Italian, or Portuguese — your cleaner receives the message in Spanish (or their preferred language). They reply in Spanish, you read it in yours. No more miscommunication. No more lost instructions. Everyone understands exactly what's needed.
Photo proof via WhatsApp
Every clean comes with photos sent directly to you. Whether you're upstairs working, away on holiday, or on a flight home — you can see your villa is ready. For owners who aren't there year-round, it's the peace of mind you need.
Invitation-only network
Every cleaner on VillaCare is personally referred by someone already in the network. It keeps quality high and ensures that even if your regular cleaner needs cover, the person who steps in is someone they personally vouch for.
For all kinds of villa owners
Whether you live in your villa year-round like us, spend a few months each winter escaping the northern European weather, or visit for family holidays a few times a year — you need someone reliable looking after your home.
VillaCare works for regular weekly cleans, pre-arrival preparations, deep seasonal cleaning, or anything in between. The same trusted network, the same photo proof, the same peace of mind.
We're just getting started
VillaCare is currently in beta, focused on the Alicante and Costa Blanca region. We're growing carefully, adding cleaners through referrals, and refining the platform based on real feedback from owners and cleaners. If you'd like to be part of shaping how this works, we'd love to hear from you.
Find your Clara
Browse our network of trusted cleaners in Alicante