Privacy Policy
Last updated: January 2025
1. Introduction
VillaCare ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our villa cleaning marketplace platform serving the Alicante region of Spain.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (email address, phone number)
- Property address and details for villa owners
- Payment information (processed securely through Stripe)
- Profile photos and biographical information for cleaners
- Service areas and availability
- Reviews and ratings
- Communication preferences and language settings
Automatically Collected Information
- Device information (browser type, operating system)
- IP address and approximate location
- Usage data (pages visited, features used)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information to:
- Facilitate connections between villa owners and cleaners
- Process bookings and payments
- Send booking confirmations and updates via WhatsApp or email
- Provide photo proof of completed cleanings
- Enable reviews and ratings
- Improve our platform and services
- Communicate important updates and promotional offers
- Ensure platform security and prevent fraud
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Service Providers: Cleaners receive villa owner contact details and property information necessary to provide services
- Villa Owners: Receive cleaner profiles, contact information, and service updates
- Payment Processors: Stripe processes payments securely
- Communication Services: WhatsApp for notifications and photo proof
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encrypted data transmission (HTTPS/TLS)
- Secure password storage
- Regular security assessments
- Limited access to personal data
6. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we process your data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at privacy@alicantecleaners.com
7. Cookies
We use essential cookies to:
- Keep you logged in
- Remember your language preferences
- Ensure platform security
You can control cookies through your browser settings. Disabling cookies may affect platform functionality.
8. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are kept for 7 years for tax and legal purposes. You can request deletion of your account and associated data at any time.
9. International Transfers
Your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place in compliance with GDPR requirements.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: